Privacy Policy

NetScout Analytics Corp ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website and services. Located at 1200 Bayhill Drive, Suite 200, San Bruno, CA 94066, we strive to ensure your data is handled responsibly and securely. You can contact our Data Protection Officer, Dr. Anya Sharma, at privacy@netscoutanalytics.com or call us at (650) 555-0100.

Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide to us voluntarily when you register for an account, subscribe to our newsletter, or contact us. For example, when you sign up for a free trial of our Nmap Online service.
• Usage Data: We automatically collect certain information about your use of our website and services, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This data helps us understand how users interact with our platform and improve user experience.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that enable us to recognize your browser and remember certain information. See our Cookies Policy for more details.
• Network Scanning Data: When you use our Nmap Online service, we may collect information about the networks you scan, including open ports, services running, and potential vulnerabilities. This data is used solely for the purpose of providing the scanning service and generating reports for you.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to operate, maintain, and improve our website and services. This includes personalizing your experience, providing customer support, and troubleshooting technical issues.
• Communication: We may use your information to communicate with you about our services, including sending you newsletters, marketing emails, and important updates. You can opt-out of receiving marketing communications at any time.
• Security: We use your information to protect our website and services from fraud, abuse, and other security threats.
• Analytics: We use your information to analyze trends, track user activity, and gather demographic information to improve our understanding of our users' needs and preferences.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
• Research and Development: We may use anonymized and aggregated data for research and development purposes, to improve our scanning algorithms and identify emerging security threats.

Data Security

We take the security of your personal information seriously. We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive data during transmission and storage.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We provide regular training to our employees on data security best practices.
• Incident Response Plan: We have an incident response plan in place to address any data security breaches promptly and effectively.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact our Data Protection Officer, Dr. Anya Sharma, at privacy@netscoutanalytics.com. We will respond to your request within a reasonable timeframe, typically within 30 days.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. For example, scan reports are kept for 90 days, while account information is maintained as long as the account is active.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. For significant changes, we will provide a more prominent notice (e.g., via email).

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

NetScout Analytics Corp
1200 Bayhill Drive, Suite 200
San Bruno, CA 94066
Email: privacy@netscoutanalytics.com
Phone: (650) 555-0100

Data Protection Officer: Dr. Anya Sharma